Mujosh Website Q&A

Products & Price


Where do your products come from?

MUJOSH eyewear is a global eyewear brand which provide fashionable and unique eyeglasses and sunglasses. We originates from Hong Kong, China. Meanwhile, we design and manufacture our eyewear products to maintain on quality control and keep the price affordable.


Are Mujosh frames available in different sizes?

Our frames are only available in one set size.


Are Mujosh frames available in different colors?

Yes. Most of Mujosh frames offer multi-colors.


What type of lenses do you offer?

In Store: We offer different brands of high quality single vision lenses (for nearsightedness and farsightedness); reading glasses; anti-fatigue lenses, photochromic lenses and progressive lenses.

Online: We ONLY offer high quality single vision lenses with a standard anti-reflective and scratch-resistant or blue light filter protection coating (for nearsightedness, farsightedness and reading glasses).


Do you offer blue light filter lenses?

Yes, we do.

Blue light filter lenses are designed to reduce exposure to blue light emitted by digital screens, electronic devices, and artificial lighting sources. These lenses are specially treated or coated to selectively filter out or absorb a portion of the blue light spectrum, which is believed to have both potential benefits and drawbacks for eye health and sleep patterns.


Do you offer prescription sunglasses?

We definitely do offer prescription sunglasses. And the lenses come in color Grey and Brown for all prescriptions which comes with full UVA and UVB protection.


Do you sell reading glasses?

Most of our frames can made as reading glasses. Please send us your valid Optometrist Prescription and select “single vision” button to place the order.


Do you sell bifocal, multifocal or progressive lenses?

We sell bifocal, multifocal or progressive lenses at all of our locations. Please visit one of our store locations as your convenient, our friendly and knowledgeable eyewear professional will be happy to assist you.


What should I do if I need adjustment?

Please visit one of our store locations as your convenient, our friendly and knowledgeable eyewear professional will be happy to assist you with any adjustments or concerns you may have.


Where can I find my frame’s measurements?

On each product page, the frame measurements are listed as three - four numbers. Most glasses have these numbers printed on the inside of the temple arm. You can use these measurements to compare our frames to the size of your current glasses.


Eye Care


Do you offer eye exams at any Mujosh locations?

We offer comprehensive eye exams at the following of our Mujosh Locations: 

  • Yorkdale Shopping Centre
  • Scarborough Town Centre
  • CF Markville Mall



Can I get free eye exam if I am senior?

As of September 1, 2023, people aged 65 and older will be covered for one comprehensive eye exam every 18 months by Ontario Health Insurance Plan (OHIP), instead of one a year, unless they have a condition affecting their eyes such as macular degeneration, glaucoma or diabetes. 



Can I get free eye exam if I am under 19?

A patient aged 19 years and younger continues to be eligible for an OHIP-insured comprehensive eye examination once per 12 months from an optometrist.



I want to start wearing contact lenses, what should I do?

You could book a contact lenses fitting appointment with one of our optometrists.

A contact lenses fitting involves several steps and assessments to ensure that the contact lenses provide clear vision, comfort, and maintain good eye health.





Do you offer eye exams at any Mujosh locations?

We offer comprehensive eye exams at the following of our Mujosh Locations: 

  • Yorkdale Shopping Centre
  • Scarborough Town Centre
  • CF Markville Mall


How do I read my eyeglasses prescription?

click here


What is my pupillary distance (PD)?

Your pupillary distance (PD) is the measurement of the distance between the centers of your pupils.


How do I measure my pupillary distance (PD)?

There are two main ways to determine your pupillary distance: 

Measured by an Optician:

Our professional optician can measure your pupillary distance using specialized equipment. They will use a pupillometer to obtain an accurate measurement.

Measuring It Yourself (DIY):

If you don't have access to a professional measurement, you can measure your PD at home with the help of a friend or a virtual tool.


Method 1 - Millimeter Ruler

  1. Find a millimeter rulerfor measurements and a mirror or a friend.
  2. If using a mirror, try to look into the distance as you measure. If a friend is taking your measurements, try to look past them into the distance(look at far view) to avoid the result being too narrow.
  3. Hold the ruler against the bridge of your nose and line up the middle of your left pupil with the 0 line of the ruler. You can now measure the distance between your pupils!
  4. Measure across to themiddle of your right pupil, still looking into the distance. Your PD should be between 46 and 74.
  5. Repeat these steps 2 to 3 timesto get the most accurate result!


Make sure you have a ruler that is in millimeters!  Divide the number you get in half and then tell us the result in order or to our


Method 2 - Credit Card / Debit Card

You can also use a credit card (or bank card) to measure your PD.  You will also need your cellphone to take a selfie.  Please note, this method takes extra time as we have to calculate your PD for you!

  1. Stand in front of a mirror, close enough that you can take a selfie in the mirror.
  2. Place your credit card (or any bank card or card with a magnetic strip) under your nose on the lips with the strip at the top and facingthe mirror.  Please try and center it as much as possible.
  3. Look at far view, not on a focus point. Take a selfie.  Just try and keep a neutral expression.
  4. Send us the photo and we’ll do all the hard work for you through our


Helpful Tips to Keep in Mind

> PD measurements are always more accurate when taken by a Licensed Optician or other trained professional.

> Take your glasses off when measuring, no matter which method you use.

> Whilst the distance between your pupils is one length, you'll have to halve it to work out the PD for each eye, e.g. if your PD is 60mm, your left and right eyes will be 30mm each.

> If you can't halve your PD to a round number, no problem - split them to the closest 0.5mm, e.g. if your PD is 60.5mm, fill in: right = 30mm, left = 30.5mm. We see this quite a bit so, don't worry, we know how to deal with it.

> PD usually falls between 59mm and 70mm. If yours falls outside this, or you have a prescription over +/-6.00 sphere power, get in touch with us and we'll give you a helping hand.

If need any help, please feel free to contact



I have a valid prescription, but it is not from Mujosh. Can I still order glasses?

For sure! We accept all valid prescriptions, even from doctor's outside of Mujosh.




Contact Lenses

How do I order contact lenses?

Please visit us in any of our locations with your valid contact lens prescription, or order online and we'll have the contact lenses shipped directly to you.



Do I need a contact lenses prescription to place an order?

Yes, please visit us in any of our locations with your valid contact lens prescription, or order online. One of our friendly and knowledgeable eyewear professional will be happy to assist you.



Why do I need a contact lenses fitting?

A contact lenses fitting involves several steps and assessments to ensure that the contact lenses provide clear vision, comfort, and maintain good eye health. Overall, a contact lens fitting is a comprehensive and personalized evaluation that ensures the safety and effectiveness of contact lens wear. It helps you achieve clear vision while minimizing the risk of eye discomfort, infection, or complications associated with improper lens selection or fit.



Payments & Insurance


What payment method do you accept?

In store: We accept cash, all major credit cards and debit cards.

Online: We accept Visa, Mastercard, American Express, Apple Pay.



Can I claim my purchase through my health insurance?

Please contact us at " chat With Us" or at we will send you a full detail invoice.



Product Care & Warranty

How do I take care of my new glasses?

Taking proper care of your new glasses is essential to ensure they remain in good condition, provide clear vision, and last for an extended period. Here are some tips on how to care for your glasses:

  1. Handle with Clean Hands:
    • Always wash and dry your hands thoroughly before touching your glasses. This helps prevent the transfer of dirt, oils, and other contaminants to the lenses.
  2. Use Both Hands:
    • When putting on or removing your glasses, use both hands to hold the frames. This helps maintain proper alignment and reduces the risk of bending or misaligning the temples (arms).
  3. Clean Regularly:
    • Clean your glasses daily or as needed to remove smudges, fingerprints, and dirt. Use a microfiber cleaning cloth specifically designed for eyeglasses. Avoid using tissues, paper towels, or clothing, as they can scratch the lenses.
  4. Use Lens Cleaning Solution:
    • For stubborn smudges or when the lenses are greasy, use a lens cleaning solution or a mixture of water and a small drop of mild dish soap. Gently wipe the lenses with a clean, soft cloth, and then rinse with lukewarm water.
  5. Avoid Harsh Chemicals:
    • Do not use harsh chemicals, alcohol-based cleaners, or ammonia-based solutions on your glasses, as they can damage lens coatings and frame finishes.
  6. Store Properly:
    • When you're not wearing your glasses, store them in a protective case. A hard-shell case offers the best protection against scratches and damage. Avoid placing your glasses face-down, as this can cause the lenses to get scratched.
  7. Handle with Care:
    • Be gentle when taking off or putting on your glasses. Avoid bending the frames or twisting the temples. Always use two hands and open the temples fully to minimize stress on the hinges.
  8. Regular Adjustments:
    • Visit your optometrist or an optical professional periodically for adjustments. They can ensure that your glasses fit properly and comfortably. Loose or misaligned frames can lead to discomfort and decreased visual clarity.
  9. Avoid Extreme Temperatures:
    • Avoid exposing your glasses to extreme temperatures, such as leaving them in a hot car or exposing them to extreme cold. Extreme heat can warp frames and coatings, while extreme cold can make the lenses more brittle.
  10. Protect from Sunlight:
    • When not wearing your glasses, store them in a cool, dry place away from direct sunlight. Prolonged exposure to sunlight can cause frames to fade or become brittle.
  11. Regular Eye Exams:
    • Keep up with your regular eye exams. Your prescription may change over time, and your optometrist can ensure that your glasses provide the correct vision correction.


By following these care tips and maintaining a regular cleaning and maintenance routine, you can keep your new glasses in excellent condition and ensure they continue to provide you with clear and comfortable vision.



What’s the best way to clean my lenses?

To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.



What is your warranty?

All MUJOSH-branded frames, lenses, and lenses from external suppliers (Zeiss, Essilor, etc.) come with a 1 year manufacturer’s warranty. This means if there is any fault/defect, we will fix or replace your frames free of charge. click here.

Unfortunately this doesn’t cover the frames if they are sat on, broken or lost/stolen.




Return Policy

What is your return policy?

If you are not satisfied with your product, please contact us via for return validation within one month. Please click here check the details on our Return Policy page.



What is your return policy for sale items?

Please note that sale items are not eligible for exchange or refund, and are considered final sale


How do I return the contact lenses?

Unfortunately, we are not able to return any of the contact lenses. If you have received the wrong product, please email us at immediately. One of our team members will advise you on how to return them and ensure the correct contacts will send to you as soon as possible.



Can I change/update my info after I placed the order online?

You can change/update your information in the first 24 hours after you placed the order.  Please contact us at in order to arrange your info changed or updated.



Can I cancel my order online?

Orders can be cancelled in the first 24 hours.  Please contact us at in order to arrange your cancellation and refund.  We cannot cancel orders if they have already been shipped.




How long do non-prescription glasses/sunglasses take?

Each order requires 3-5 business days for processing.



How do I return my order?

Kindly email us at ,so we can get started on the return process. We'd love to hear your feedback too.



Do you provide a return shipping label?

If you want to return an item, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable and we do not cover any Customs or duties on International Shipping. 



Contact Us

MON-FRI / 10am – 6pm

Customer service and general inquiries: